Service Provider Policy
سياسة مزودي الخدمة

Service Provider Policy

This policy applies to all independent service providers using the WEN service provider application or receiving jobs through WEN systems.

1. Eligibility

Providers must have legal capacity, valid identity documentation, required licenses, suitable vehicles, proper equipment, and the ability to safely perform roadside assistance services.

2. Verification

WEN may request identity documents, driving licenses, vehicle documents, insurance, photos, bank information, certificates, permits, background information, and any documents required for compliance, quality, and safety.

3. Service Standards

• Respond to assigned requests professionally and on time.
• Keep the app status updated accurately.
• Use safe equipment and lawful service methods.
• Communicate respectfully with customers and WEN staff.
• Do not charge unapproved amounts outside the invoice.
• Protect customer vehicles and property.

4. Commission and Deductions

WEN may charge a platform commission or service fee on completed jobs. WEN may deduct commissions, refunds, penalties, chargebacks, unpaid amounts, and authorized charges from provider balances.

5. No Bypass

Providers may not use customer information received through WEN to bypass the platform, avoid commission, solicit direct work, or move WEN customers outside the official system.

6. Safety and Legal Compliance

Providers are solely responsible for complying with Iraqi laws, traffic regulations, transport requirements, vehicle safety requirements, and any permits or approvals required for performing services.

7. Customer Data Confidentiality

Providers must protect customer names, phone numbers, locations, vehicle details, photos, and service information and may use such information only to complete the assigned WEN service.

8. Suspension and Termination

WEN may suspend or terminate provider access for poor performance, fraud, customer complaints, unsafe conduct, illegal activity, bypassing the platform, false invoices, repeated cancellations, or violation of WEN policies.

9. Liability and Insurance

Providers are responsible for their acts, omissions, equipment, vehicles, employees, assistants, and subcontractors. Providers should maintain appropriate insurance and legal authorization for their activities.

10. Disputes

WEN may use GPS records, photos, call recordings, app logs, invoices, customer ratings, and provider reports to investigate disputes and take appropriate operational or legal action.