Privacy Policy
سياسة الخصوصية

Privacy Policy

This Privacy Policy explains how WEN collects, uses, stores, shares, and protects personal information through the WEN customer application, WEN service provider application, website, call center, and related systems.

1. Information We Collect

We may collect names, phone numbers, email addresses, account details, vehicle information, service request details, location information, identity documents, payment-related information, support communications, device information, and any information submitted through WEN.

2. Location and GPS Data

WEN collects location data from customers and service providers to enable dispatching, live tracking, navigation, provider distance visibility, arrival estimates, job verification, fraud prevention, service quality review, and operational analytics.

3. Service Provider Verification

For service providers, WEN may collect identity documents, driving licenses, vehicle registration documents, insurance papers, professional permits, profile photos, vehicle photos, bank details, and other verification information required for onboarding, compliance, payout, and safety.

4. Call Center and Communications

WEN may record and retain telephone calls, voice communications, chats, messages, support tickets, and app communications for quality assurance, training, customer support, dispute resolution, fraud prevention, safety, and legal purposes.

5. Photos, Videos, and Service Records

WEN may collect photos, videos, invoices, signatures, timestamps, job status updates, GPS logs, customer feedback, provider reports, and other service records related to requested or completed services.

6. Device and Technical Information

We may collect device type, operating system, browser information, IP address, mobile network information, device identifiers, app version, crash logs, diagnostics, cookies, and similar tracking technologies.

7. How We Use Information

• To create and manage accounts.
• To process service requests and dispatch providers.
• To provide live tracking, navigation, and support.
• To process payments, commissions, invoices, and payouts.
• To verify identity and provider eligibility.
• To improve safety, quality, performance, and customer experience.
• To detect fraud, abuse, unauthorized access, and policy violations.
• To comply with legal, regulatory, and governmental requirements.

8. Sharing Information

WEN may share necessary information between customers and service providers to complete a service. We may also share information with payment processors, cloud providers, mapping providers, SMS and notification providers, analytics providers, legal advisors, insurers, government authorities, courts, or law enforcement when required or permitted by law.

9. Cloud and Third-Party Services

Information may be processed or stored through secure third-party service providers and cloud infrastructure located inside or outside Iraq, where permitted by applicable law.

10. Data Retention

WEN may retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, improve operations, and protect legitimate business interests.

11. Security

WEN applies commercially reasonable technical, administrative, and organizational safeguards to protect information. However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

12. User Choices and Rights

Users may request access, correction, update, restriction, or deletion of personal information where legally and technically possible. Some requests may limit or prevent the use of WEN services.

13. Policy Updates

WEN may update this Privacy Policy from time to time. Continued use of WEN after publication of updates means acceptance of the updated policy.

14. Contact

For privacy questions, contact WEN through the official website or applications.